Trick-or-treating: Awesome for kids, horrible to do to your customers!
We have all received the offer in the mail, email or online that we read and get a little excited....
Read More
Month: October 2018
It takes two to tango; but are you dancing with the right partner?
It takes two, to tango; but are you dancing with the right partner? “We’ve had those vendors that...
Read More
Don’t waste your time, by wasting your team
Don't waste your time, by wasting your team School project needs two 2-liter bottles. Dad...
Read More
Don’t just talk about being customer friendly, be customer friendly
Let your Seth's be the best for your customers Five years ago we bought a house and needed to get...
Read More
A quick answer can be exponentially more painful than well-thought-out “No” answer to your customers
Listen, really listen You ask the two agents behind the hotel desk, “Can I please have a late...
Read More
What is being talked about…