Month: November 2018

The Azul Review; Part 4: Contact Center

Posted by D. Cox | Nov 28, 2018 | Azul Review, Customer Experience (CX), Customer Service |

The Azul Review; Part 4: Contact Center The way we talk to companies is changing. The way we buy...

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Issues?!? You got this…or do you?

Posted by D. Cox | Nov 26, 2018 | Customer Experience (CX), Customer Service, Leadership |

Our most loyal customers see us on our best and worst days. The ways we prepare for and handle the...

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The Azul Review; Part 3: Inflight

Posted by D. Cox | Nov 21, 2018 | Azul Review, Customer Experience (CX), Customer Service |

Azul Review: Inflight When most things go as planned for you and the airline, you’re...

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Be thankful for Nick!

Posted by D. Cox | Nov 19, 2018 | Customer Experience (CX), Customer Service, Leadership |

Maybe past on the leftover turkey sandwich for just one post-Thanksgiving meal and go to a local...

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Fix the issue, before you lose a customer!

Posted by D. Cox | Nov 16, 2018 | Customer Experience (CX), Customer Service, Leadership |

Would you ever allow your wait staff to return to the table with a live steer and say, “Sorry, I...

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