Month: December 2018

‘Tis the Season to have fun with Customer Service!

Posted by D. Cox | Dec 17, 2018 | Customer Experience (CX), Customer Service |

Creative customer service is not an accident, it's a passion! ‘Tis the season of sneaky parenting!...

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Loyal to the company, by being loyal to the loyal customers!

Posted by D. Cox | Dec 10, 2018 | Customer Experience (CX), Customer Service |

Empower your employees One of my favorite mentors always spoke of this equation. As an excel...

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The CoXen Cycle: Refine phase

Posted by D. Cox | Dec 10, 2018 | CoXen Cycle, Customer Experience (CX), Leadership |

"They stick their head in the sand, or worse,...Try to convince themselves that the real problem...

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The CoXen Cycle: Mold phase

Posted by D. Cox | Dec 10, 2018 | CoXen Cycle, Customer Experience (CX), Leadership |

"Molding is little movements done well and measured well, to prepare for big moves and deleverage...

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The CoXen Cycle: Discover phase

Posted by D. Cox | Dec 10, 2018 | CoXen Cycle, Customer Experience (CX) |

Your CX; Understood, Managed & Optimized There is clearly a reason I feel like this is a cycle and...

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