Month: January 2019

Service without question

Posted by D. Cox | Jan 24, 2019 | Customer Experience (CX), Customer Service, Leadership |

Milkshake fixed “I took my daughter to @innout and of course we added on a chocolate shake to our...

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The CoXen Cycle: Adapt phase

Posted by D. Cox | Jan 24, 2019 | CoXen Cycle, Customer Experience (CX), Leadership |

To survive, and have hope to thrive, you must Adapt Have you ever wondered why the company you...

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Do you really want to know, and are you really listening?

Posted by D. Cox | Jan 4, 2019 | Customer Experience (CX), Customer Service, Leadership |

You are the brand of the company you work for! A simple Google search will net the fact that...

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