Month: February 2019

Greatness, in obscurity

Posted by D. Cox | Feb 13, 2019 | Customer Experience (CX), Customer Service, Leadership |

If we can nail CX in fast food, can't we nail it every where else? My first job out of college, I...

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Commit, don’t -ish!

Posted by D. Cox | Feb 11, 2019 | Customer Experience (CX), Customer Service |

Commit, don't -ish! Our mothers have all taught us to avoid many four-letter words; for fear of...

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The People Behind Your Tech

Posted by D. Cox | Feb 6, 2019 | Customer Experience (CX), Customer Service |

Guest author digital customer support and customer recovery expert Laurie Meacham Have you ever...

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