Zappos for the win!
What's the ROI of hugging your Mom? Not everything lives up to the height advertised. As such, at times I find myself inadvertently lowering my expectation of what I’m told to expect. So…my recent time spend at...
Read MoreAuthor: D. Cox
Greatness, in obscurity
If we can nail CX in fast food, can't we nail it every where else? My first job out of college, I...
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Commit, don’t -ish!
Commit, don't -ish! Our mothers have all taught us to avoid many four-letter words; for fear of...
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The People Behind Your Tech
Guest author digital customer support and customer recovery expert Laurie Meacham Have you ever...
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Service without question
Milkshake fixed “I took my daughter to @innout and of course we added on a chocolate shake to our...
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