The CoXen Cycle: Adapt phase
To survive, and have hope to thrive, you must Adapt Have you ever wondered why the company you...
Read MorePosted by D. Cox | Jan 24, 2019 | CoXen Cycle, Customer Experience (CX), Leadership |
To survive, and have hope to thrive, you must Adapt Have you ever wondered why the company you...
Read MorePosted by D. Cox | Jan 4, 2019 | Customer Experience (CX), Customer Service, Leadership |
You are the brand of the company you work for! A simple Google search will net the fact that...
Read MorePosted by D. Cox | Dec 17, 2018 | Customer Experience (CX), Customer Service |
Creative customer service is not an accident, it's a passion! ‘Tis the season of sneaky parenting!...
Read MorePosted by D. Cox | Dec 10, 2018 | Customer Experience (CX), Customer Service |
Empower your employees One of my favorite mentors always spoke of this equation. As an excel...
Read MorePosted by D. Cox | Dec 10, 2018 | CoXen Cycle, Customer Experience (CX), Leadership |
"They stick their head in the sand, or worse,...Try to convince themselves that the real problem...
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