Since my first customer service training at 16 years old, called “Super Host” presented by a county agent in rural southern Utah, I learned that a customer will share a good experience 5 times and a bad experience 25 times. At that moment I knew I wanted to help create great customer experiences, and use my math-mind to optimize matters, get to the root of issues and beat the odds I learned that day.
After 16 years in aviation leadership, and the most recent 13 with a customer service award-winning organization, I’m using my passion for analytics to identify true opportunities to enhance and improve the customer experience for your company. From exposing inefficient employee work rules to removing technology getting in the way, I dig deep down to find the root cause of your customers’ pain points. I have worked through many of the issues companies face today and have found solutions. But, it’s not just the bad I focus on, you need to be just as passionate about maximizing the positives that are happening to make sure you are getting all you can out of each of your strengths. I can help you with what’s getting in the way and what you need to keep doing.
I’m Danny Cox, and with CoXen Consulting, I’m here and ready to help you and your organization.
P.S. I do all my own writing and I’m working with dyslexia, so yeah, there might, no not might, there will be some errors in the writing but the ideas, concepts, and principles are always spot on!
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