Recently Helped

  • Brazilian airline assess strengthens and opportunities in Customer and Employee Experiences
    • Extension review and assessment of the Contact Center, Airport, Inflight, and Leadership touch points with Customers and Employees
  • Domestic airline needing to solve a remote workforce communication and transparency gap to improve and regain award-winning customer service
  • Firm looking to increase its ancillary revenue reach while maintaining high customer satisfaction
    • ie up-sell needed to feel value-add and not nickel & dime
  • Start-up pressure testing customer friendliness of varies technologies they were considering
  • Technology and Insights firms looking to increase and maintain market share
  • Fortune 500 insurance firm implementing employee engagement and customer satisfaction practices
  • Conference Speaker – Subject Matter Expect Speaker
    • Podcast speaker at “Qualtrics CX Week”
    • Panelist at Loyalty 360 Experience Expo
    • Speaker at SOCAP (Society Of Consumer Affairs Professionals)
    • Speaker at Remote Work Summit
    • SparkCX – Digital Care Forum

Can & Will Help

  • Through Analysis
  • Customer Focused
  • Finance Minded
  • Employee Optimized
  • Macro & Micro Assessments
  • Pleasure to Engage with
  • Flexible Engagements
  • Measurable Results
  • Loyalty Analysis
  • System Fit Assessment